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Contact Information

We work hard to ensure you receive a reply within 12 business hours.

Email: info@uppapets.com

Phone: 0760 8850 6819

Headquarters: 2A-25 Yuan Fang Business, Square. No.95 Tongle Stree, Xiaolan Town, Zhongshan, China

Common Questions

For Partner
For User

What qualifications do I need to become an Uppapets partner?

We welcome businesses with:

A valid business license (retail, wholesale, or pet product distribution);
Local market resources (e.g., customer networks, store locations, or online sales channels);
A commitment to quality and customer service (aligned with Uppapets’ brand values).
New businesses with strong market insights are also considered.

Do you provide marketing support for partners?

Yes. We offer a complete marketing toolkit, including:

High-quality product photos, videos, and brochures;
Co-branded advertising materials and support for local pet expos or promotions.

Do you offer after-sales support for partners?

We provide comprehensive after-sales support:

1-year product warranty for end customers;
12-hour global response to partner inquiries;
1% free spare parts per order (e.g., wheels, brakes, fabrics);
Professional training for your team on product maintenance and customer service.

Do Uppapets products meet international standards?

All strollers are engineered with reference to EN1888 and ASTM F833-15 safety standards (originally for baby strollers). Our fabrics are Oeko-Tex certified, and the production is managed under an ISO 9001 certified quality system.

Where can I buy Uppapets strollers?

You can purchase our strollers through uppapets website, authorized local dealers, pet specialty stores, or trusted online platforms (e.g., Amazon, Shopee).

What age/size of pets are Uppapets strollers suitable for?

Capacity reaches up to 100kg, though actual limits vary by style. Please check with online customer service to find the right fit for your needs.

Are the fabrics safe for pets with sensitive skin?

Yes. All fabrics are Oeko-Tex Standard 100 certified—free of harmful chemicals, formaldehyde, and fluorescent agents.

They are soft, breathable, and non-irritating, making them safe for pets with allergies or sensitive skin.

Is assembly required after receiving the stroller?

Minimal assembly is needed. Most parts come pre-installed. You only need to attach the wheels and handlebar using the included tools—no professional skills required.

The package includes a clear instruction manual with step-by-step photos.